Privacy policy

Last updated: September 30, 2025

At ninevé, we care about your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us or visit our website.

What Information we collect
We may collect:

Contact details: name, address, phone number, email.
Payment details: information needed to process payments and orders.
Account & orders: username, password, order history, items in your cart or wishlist.
Communication: what you share when contacting us.
Technical info: IP address, browser, and how you use our website (e.g., through cookies).

Why we use your information

We use your information to:

Process orders, payments, deliveries, returns, and customer support.
Send updates and offers (unless you opt out).
Improve our webshop and personalize your shopping experience.
Prevent fraud and keep our services secure.
Comply with legal requirements.

Who we share information with
We only share data when necessary, for example with:

Shopify (who powers our webshop).
Payment and delivery partners.
Technical service providers (e.g., storage and support).
Authorities, if required by law.

We never sell your personal data.

Your Rights
You have the right to:

Know what data we have about you.
Ask us to correct or delete your data.
Opt out of marketing.
Get a copy of your data in a portable format.
File a complaint with the Swedish Authority for Privacy Protection (IMY).

Storage & Security
We keep your information as long as needed for orders, legal obligations, or customer service. We work to keep your data secure, but no system is 100% safe.

Children
Our webshop is not directed at children under 18, and we do not knowingly collect data from children.

Changes
We may update this policy from time to time. The latest version will always be available on our website.

Contact
If you have questions, please contact us: info@nineve.se